Privacy Policy

AJ-SSIS Security Inc. (operating as Spider Security Force) is responsible for personal information under its control and has designated a Privacy Officer accountable for compliance with the ten fair information principles set out in Schedule 1 of the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5.

Our Privacy Officer can be reached at:

Email: [email protected] Phone: 905-526-0707 / 1-877-540-4554

We are responsible for personal information in our possession or custody, including information transferred to third-party service providers for processing on our behalf.

We collect personal information only for the following identified purposes:

• Processing enrollment applications for the Ontario Security Guard Training Program • Verifying eligibility to enroll (age, work authorization) • Creating and managing student accounts and training records • Delivering online course content and tracking module completion • Issuing certificates of completion • Communicating with students regarding their enrollment, course progress, and program updates • Complying with obligations under the Private Security and Investigative Services Act (PSISA), 2005, and Ontario Regulation 1101 • Responding to inquiries submitted through our website contact form • Improving our training program and website

We identify the purpose before or at the time of collection.

We obtain meaningful consent before or at the time we collect personal information, and we use or disclose it only for the purposes for which consent was given.

Consent may be express (e.g., checking a box on our enrollment form) or implied (e.g., voluntarily providing contact information to receive a response to an inquiry).

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide services to you. To withdraw consent, contact our Privacy Officer at the address above.

We collect only the personal information necessary for the purposes identified above. We collect information by fair and lawful means.

The types of personal information we may collect include:

• Full legal name • Email address • Phone number • City or town of residence • Age confirmation (18+) and work eligibility status • Course progress and assessment results • Certificate issuance records • Communications you send to us

We do not collect sensitive personal information such as Social Insurance Numbers, financial account numbers, or health information unless specifically required and consented to.

We use and disclose personal information only for the purposes for which it was collected, except with your consent or as required by law.

We may share personal information with:

• Third-party service providers who assist us in delivering our training platform, email communications, and website hosting — these parties are contractually bound to protect your information and use it only for the purposes we specify • Government authorities where required by law, including the Ministry of the Solicitor General in connection with licensing requirements under the PSISA, 2005

We retain personal information only as long as necessary to fulfill the identified purposes or as required by applicable law. Student training records are retained for a minimum of seven (7) years following course completion to support licensing verification. Other personal information is retained for no longer than necessary and then securely destroyed or anonymized.

We take reasonable steps to ensure that personal information is accurate, complete, and up to date as necessary for the purposes for which it is used.

If you believe that personal information we hold about you is inaccurate or incomplete, you may request a correction by contacting our Privacy Officer. We will amend the information as appropriate or, where we disagree with the requested correction, note your request in the file.

We protect personal information with security safeguards appropriate to the sensitivity of the information. These safeguards include:

• Physical measures: Restricted access to offices and filing systems containing personal records • Organizational measures: Privacy training for staff, confidentiality obligations, and access controls limiting information to those who need it • Technological measures: Encrypted data transmission (HTTPS/TLS), password-protected systems, and regular security reviews

We require third-party service providers to maintain comparable safeguards.

We make information about our privacy policies and practices readily available. This Privacy Policy is published on our website and is available upon request from our Privacy Officer.

We will inform you of:

• The name and contact information of our Privacy Officer • The type of personal information we hold • How we use that information • To whom we may disclose it

Upon written request, we will inform you of the existence, use, and disclosure of your personal information and give you access to that information. You may challenge the accuracy and completeness of the information and request that it be amended.

To make an access request, contact our Privacy Officer in writing at [email protected]. We will respond within 30 days of receiving a written request, or notify you if an extension is required.

We may decline access in limited circumstances permitted by PIPEDA, such as where the information is subject to solicitor-client privilege or where disclosure would reveal personal information about a third party.

You may direct any questions, concerns, or complaints about our compliance with this Privacy Policy or with PIPEDA to our Privacy Officer:

Email: [email protected] Phone: 905-526-0707 / 1-877-540-4554

We will investigate all complaints and respond in writing. If we find a complaint to be justified, we will take appropriate corrective measures.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: www.priv.gc.ca

Our website and training portal may use cookies and similar technologies to maintain session state, remember login credentials, and analyze aggregate usage patterns. We do not use tracking technologies to build advertising profiles.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

If you contact us through our website enrollment form, the information you provide is used solely to respond to your inquiry and, if you enroll, to administer your training account.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.